Support

How can we help?

Reach the right team directly. Choose the one that matches your question and contact them by email or WhatsApp.

Bookings & travel

For travellers: payments, tickets, boarding passes, passenger transfers and changes to a trip you've booked.

For organisers: becoming a host, verification, publishing trips, and managing drivers and passengers.

Include your booking reference. You can find it in your confirmation email and on the booking page.
Write from the email address you use for your Arive account.
For anything on the day of travel, message us on WhatsApp.

Support

Reach the right team directly. Choose the one that matches your question and contact them by email or WhatsApp.

For travellers: payments, tickets, boarding passes, passenger transfers and changes to a trip you've booked.

For organisers: becoming a host, verification, publishing trips, and managing drivers and passengers.

Include your booking reference. You can find it in your confirmation email and on the booking page.
Write from the email address you use for your Arive account.
For anything on the day of travel, message us on WhatsApp.